• Chromebook Repair and Issues 

    There are two technical support options for Chromebooks:

    1) School Support Tech 

    • Each school will have office hours available, when Chromebooks can be dropped off for repairs.  AIMS office hours are from 9:00 am to 11:00 am and 1:00 pm  to 3:00 pm.  Please come to the main office.  
    • A loaner will be provided while the Chromebook is being fixed if dropped off to the school.  When dropping off the Chromebook, please fill out the Chromebook repair form explaining the issue.  
    • The school will contact you when the Chromebook has been repaired.  

     

    ****Please visit the technology website first for How to Guides and step by step directions for the following at https://www.redclayschools.com/domain/1008   

     

     Tech

    For questions regarding password reset and Schoology login information or schoology related concerns, please contact Ms. Manson at latonya.manson@redclay.k12.de.usFor issues that cannot be resolved through the tech support documents on the tech support website reclayschools.com/tech  parents may email tech.support@redclayschools.com ****

      

    2) Tech Fix-IT Bus

    • The technicians on the bus can only help with hardware issues. Same day Chromebook repairs available at our Chromebook “Fix-IT Bus.” Technicians will be onsite to repair your Chromebook, typically 15-30 minutes. If the issue cannot be fixed immediately, a loaner will be provided.  These locations are available to any Red Clay student. 

    1:00pm-3:00pm

    Monday: William C Lewis Dual Language

    920 North Van Buren StreetWilmington, DE 19806 

    Tuesday: Forest Oak Elementary  **No Bus 9/15**

    55 S. Meadowood DriveNewark, DE 19711

    Wednesday: Warner Elementary

    801 W. 18th StreetWilmington, DE 19802

    Thursday: Richardson Park Elementary School

    16 Idella Ave, Wilmington, DE 19804

    Friday: Brandywine Springs School

    2916 Duncan RoadWilmington, DE 19808 

     

    Please review the district’s policy regarding damages and insurance.